I maintain a policy for promptly responding to all emails - usually within a few hours, and only rarely (e.g. weekends/holidays) later than this.

Every effort has been made to ensure the accuracy of all information, slight errors in advertising may unintentionally occur.

Item(s) will be freighted upon full payment. Family Heritage Research is not directly liable for loss, theft or damage to any goods during transit. Should an issue occur during transit, follow up will occur with the Courier, Australia Post or Canadian Post (Which ever is applicable) upon notification from the customer.

Family Heritage Research accepts returns for an exchange, credit, or refund within 14 days of receiving your item/s. You must contact by email or written correspondence in the form of a fax or letter.

Damaged items may be returned and a replacement item will be sent or a refund will be given if no replacement stock is available. You are responsible for the cost of postage for the item being returned.

Items not as described may be returned to Family Heritage Research and a full refund will be given if the correct item can not be sent. You are responsible for the cost of postage for the item being returned.

If Family Heritage Research feels that the return policy is being abused, then I reserve the right to refuse any exchange, credit or refund.

No returns or refunds offered if you have changed your mind about the goods.

Can I send returns back COD? (Cash on Delivery)

No, all returned items must be sent back in the ordinary way.

I found the item description is different to the actual item I received, can I ask for a refund?

While all care is taken, any errors or omissions in the item details is unintentional. I do not provide refund for minor error on item description or un-ambiguous claim e.g (it is good quality not top quality)

Shipping mistakes on my part are paid by me, mistakes on your side are paid by you. (i.e. incorrect address)