When you purchase any items from my store Family Heritage Research using my Layby Plan, you agree to all the conditions in this policy. It is a legal and binding contract so please read all of the conditions before accepting this contract. Conditions of contract:

Please note that for customised orders for engraved and customised items - work will not commence on the item being made until 50% or half of the layby amount has been received.

This is because once the engraving or customisation process begins, it cannot be halted and the product must be completed.

 A payment plan will be set up for you according to your budget.

Please note - that if you have any problems during any part of the plan, please let me know and we can discuss the matter.

You can make weekly payments, fortnightly payments or monthly payments.

I  require a deposit of 20% of the item total including shipping by Airmail to your mailing address.

 Once you have made this deposit, you have accepted this policy and terms and the layby plan will be set in place.

Each time you make a payment and I receive that payment, I will update your balance due and send you notification by e-mail.

 If for any reason your e-mail account is down or you change e-mail addresses, I request a mailing address to be able to contact you.

Upon the completion of the final payment and when no balance is due, your item/s will be posted to you.

If you default in payments and I do not receive 2 consecutive payments when due, then we will need to discuss whether or not you still require the item/s.

This constitutes my entire terms and policy for a Layby Plan.

I will need the following information from you

Name:

E-Mail Address:

 Mailing Address:

Item Number or Description

  Method of Payment: Please see Payment Methods page

Julie